Privacy Policy

Last updated: [Date pending]

Overview

Colorado Access Choice ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, use our member portal, or interact with our services. Protected health information (PHI) is handled separately under our Notice of Privacy Practices as required by HIPAA.

Information we collect

• Contact information you provide (name, email, phone, mailing address).
• Account and enrollment information you or your broker submit.
• Communications you send us, including support requests.
• Website usage data such as pages viewed, device type, and general location, collected through cookies and similar technologies.

How we use information

• To provide, administer, and improve our health plans and services.
• To respond to inquiries and provide customer support.
• To send transactional and, where permitted, informational communications.
• To comply with legal, regulatory, and accreditation requirements.

How we share information

We share information only as needed to operate our plans and services, including with vendors and service providers under contract, with brokers and providers involved in your care, and as required by law. We do not sell personal information.

Cookies and analytics

Our website uses cookies and similar technologies to remember preferences, measure site performance, and improve the experience. You can control cookies through your browser settings.

Your choices and rights

You may request access to, correction of, or deletion of certain personal information we hold about you, subject to applicable law. To make a request, contact us using the information below.

Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we encourage you to protect your account credentials.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

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